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findSupport BC
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Need help finding the right support? Start with Resources or use search.

Website help

Find answers and learn how to use findSupport BC.

Get help with searching, accounts, saved resources, shared lists, organization listings, and suggesting updates to the directory.

Video walkthroughs

Can you walk me through the changes and how to use the website?

Walkthrough videos will provide step-by-step guidance for individuals and families, as well as professionals, service partners, and organizations.

The videos will be linked here once the updated landing page and account setup are complete.

Walkthrough videos coming soon

Quick help

Start with the task you are trying to complete.

Common questions

Help with resources, updates, and accounts.

How do I suggest a new resource?

Use the Suggest a resource page. The page is available to everyone; visitors who are not signed in will be guided to register or sign in before submitting.

Submissions are reviewed before publication.

How can I report incorrect information?

If you notice outdated contact information, a broken link, an incorrect description, or another issue, please use the Feedback page.

The findSupport BC team will review the report and update the listing when appropriate.

Can I add my organization or service?

Professionals, service partners, and organizations can request the account type that matches how they will use the website.

Organization access allows approved users to manage connected organization information and resource listings. Administrator approval is required before those tools become available.

Why can't I find a resource I expected to see?

findSupport BC is a growing directory and may not yet include every available program, service, or community resource.

Try broadening the filters or clearing one or more selections. You can also suggest the missing resource or contact the team for help.

Who reviews submitted resources?

Submitted resources are reviewed by the findSupport BC team before publication.

Information is checked where possible and reviewed for its relevance to the purpose and scope of the directory.

How do I contact the findSupport BC team?

Use the Contact page for account access, resource information, organization listings, or general assistance.

Use the Feedback page to report a website issue or a correction to existing information.

Is the information always up to date?

While FSI BC strives to keep our resource database as accurate as possible, we cannot guarantee the real-time accuracy of all information. Organizations may update their services, locations, or contact details without prior notice. We encourage you to verify the information with the respective organizations.

Are all of the resources endorsed by the Family Support Institute of BC?

Listings are provided as a starting point to help individuals, families, and professionals find information and supports. The inclusion of an organization, service, or program does not constitute or imply an endorsement by the Family Support Institute of BC.

Still need help?

Start a resource search, contact the Family Support Institute of BC, or send feedback about something that needs attention.