Person-centred planning is the foundation upon which all of our services are built. Rather than starting with pre-defined program models and placements, we start by getting to know each person - their hopes and dreams, their vision of a good life, their unique support needs - and then create personalized support arrangements in partnership with the individual, the family and the support team.

Planning for a good life in community can take many forms. It can be formal or informal. It can involve many people or just a few. It can lead to radical changes and bold new directions in a person's life, or subtle changes, and incremental steps forward. Whatever form it takes, and whatever the desired outcomes, planning should be driven by the person and those closest to him or her. This is the essence of person-centred planning.