2-1-1
About this resource
211 is Canada's primary source of information for government and community-based, non-clinical health and social services. The free and confidential service can be accessed 24 hours a day, in more than 150 languages, by phone, chat, text, and web. 211 helps connect people to the right information and services, making their pathway to care and resources a guided and trusted one.
211 is available by phone, chat, website, and text in different regions - dial 2-1-1 to connect to community services.
You can trust 211
211 aspires to connect people with the appropriate information and services, enhance Canada's social infrastructure, and enable people to fully engage in their communities.
You do not have to give your name or personal details to ask for information.
United Way Centraide Canada and the 211 National Service Provider Network pride themselves in serving communities
across Canada and upholding the highest ethical standards in our interactions and accuracy in our listings.
What do 211 users have to say?
In provinces where customer satisfaction surveys were conducted:
97% (96.6%) would call again or recommend 211 to a friend or family member;
89% (88.5%) of callers received the referral they needed;
95% of callers were either satisfied or very satisfied with the overall 211 service.
211 is available by phone, chat, website, and text in different regions - dial 2-1-1 to connect to community services.
You can trust 211
211 aspires to connect people with the appropriate information and services, enhance Canada's social infrastructure, and enable people to fully engage in their communities.
You do not have to give your name or personal details to ask for information.
United Way Centraide Canada and the 211 National Service Provider Network pride themselves in serving communities
across Canada and upholding the highest ethical standards in our interactions and accuracy in our listings.
What do 211 users have to say?
In provinces where customer satisfaction surveys were conducted:
97% (96.6%) would call again or recommend 211 to a friend or family member;
89% (88.5%) of callers received the referral they needed;
95% of callers were either satisfied or very satisfied with the overall 211 service.
Details
Resource type
Adult Medical, Child Medical, Health, Health Services, Help Lines, Mental Health, Wellness
Disabilities
Acquired Brain Injury, Autism Spectrum Disorder, Behaviour Disorders and Conditions (ie. ADHD), Blind / Visual Impairment, Cerebral Palsy, Deaf / Hard of Hearing, Deaf-Blind, Down Syndrome , Dual Diagnosis, Epilepsy / Seizure Disorder, Fetal Alcohol Syndrome / Spectrum Disorders , Intellectual / Developmental Disability, Learning Disorder / Disability, Mental Health , Neuromuscular Disorders, Other / I don't know, Paraplegia / Quadriplegia, Physical Disability / Mobility Impairment, Schizophrenia , Speech Impairment / Social / Communication Disorders, Spina Bifida, Substance Use/Addiction
Age
0-99
Eligibility
N/A
Location
Regions
Cariboo Chilcotin Coast, Fraser North, Fraser South, Fraser Valley, Greater Vancouver, Kootenays, North East, North West, Sunshine Coast / Squamish-Lillooet, Thompson Okanagan, Vancouver Island Central, Vancouver Island North, Vancouver Island South
Cities
Brentwood Bay, Chemainus, Cobble Hill, Colwood, Cowichan Bay, Crofton, Duncan, Esquimalt, Galiano Island, Honeymoon Bay, Ladysmith, Lake Cowichan, Langford, Mayne Island, Metchosin, Mill Bay , North Saanich, Pender Island, Port Renfrew, Saanich, Saanichton, Salt Spring Island, Saturna Island, Shawnigan Lake, Sidney, Sooke, Swartz Bay, Thetis Island, Victoria, View Royal
Share resource